Policies

Services Between Visits  and their Fees
We give established patients the ability to request many services from the doctor without coming in for a visit. Some of these are unusual for a medical practice to offer.For these services we charge a fee when they are not done during an office visit with the doctor. During the visit there is no extra charge for any of these services.

We strive to keep these fees very reasonable, while respecting the amount of the doctor’s time required for the service. We charge by the minute, instead of in the 20, 40, and 60 minute time blocks of office visits.

Below is a list of the services available for established patients, was well as how they are charged.

Cancellations and Missed Appointments
In the personalized and integrative care that Healing Oceans provides, appointment lengths are significantly longer than at a typical doctor’s office.

In order to maintain provide this careful and complete attention at reasonable rates and avoid last minute gaps in the schedule which are costly for us, we have chosen to implement a no show / late cancellation policy.
If you don’t show up for an appointment, or do not notify us of cancelling at least 2 business days in advance, we may charge you one-half the expected fee for your visit.

We understand emergencies, and may make an exception. Let us know.

To cancel with no cancellation fee, please call or text us at (609) 474-4325. You can also email us at desk@healing-oceans.com.

Prescription Refills
We ask that patients take responsibility for knowing when their prescriptions need to be refilled and scheduling appointments accordingly so that refills are not needed between appointments. We generally do not refills prescriptions between visits. When an exception is made, there is a $25 fee.

Form Completion
There is no fee when a form is completed during an appointment. Outside of appointments, the fee is $25. Some forms such as for disability, require an office visit.

Questions/Consultations with the doctor via e-mail
Communication by e-mail is reserved for non-urgent matters. It may take up to 72 hours for a reply, but it is often within 24 hours.

There is no charge for brief e-mails requiring a quick response.
Longer e-mails or e-mails requiring a longer or more detailed response, as well as frequent e-mails will be charged at our hourly rate of $300. These will be pro-rated based on the amount of the doctor’s time needed to read your e-mail and respond, as well as to complete any work requested in the e-mail.

Phone Consultations
On rare occasions, phone conversations are arranged with the doctor for urgent or time-sensitive issues are pro-rated based on an hourly rate of $300.

Late Cancellation and Missed Appointments
Appointments that are cancelled less than 48 business hours before the appointment, as well as missed appointments, are charged 50% of the cost of the scheduled appointment. Exceptions may be made at our discretion based on your circumstances.

Copying Records
Digital records are $1 per page, to a maximum of $50. Paper copies are $1 per page, to a maximum of $100. Remember that you can print for no charge, using the patient online portal, your labs, studies, immunization history, and correspondence from other physicians or health care practitioners.

Letters
Any letter you request from Healing Oceans, such as to advocate for payment for denied labs, to request certain accommodations at work or school, etc, has a fee. The fee is based on our hourly rate of $300 and is pro-rated to the amount of time needed to gather the information and write your letter.

Before writing such a letter, we may advise an alternate course of action as well.

Changes You Request to a Lab Slip or a Prescription
After your office visit, if you request a change to a lab or pharmaceutical prescription, this involves looking up, reading, and changing your records. For this, we charge a $25 fee.

Prescription refill policy
Our office handles prescription refills differently than many other practices.

Refills are handled when you meet with the doctor, not handled phone, email, or in the Elation Passport app. (Except for refills that are included with the original prescription, which is listed on the prescription label.)

When we write a prescription or give a refill, enough medication is given to last until your next visit. At times an exception is made and the fee is $25 per medication.

Pharmacy requests
We do not accept phone call or faxed refill requests from pharmacies.  Please inform your pharmacy not to contact us for refills. Medications are refilled during your visit with the doctor.  (If refills are already included on the prescription, the pharmacy can give you those without calling us.)

Please understand that it’s your responsibility to keep track of your medication refills and schedule follow up appointments accordingly.

Please keep this in mind when scheduling or rescheduling follow up appointments.